Most problems can be dealt with as a matter of course and through normal conversation.
However, in the unfortunate event that a customer should feel the need to make a formal complaint Charnwood Fencing has the following procedure;
If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to email@example.com or a letter sent to:
Charnwood Fencing Ltd,
The company will commit to responding to any such written request within 5 working days of receipt.
The company will commit to any verbal request within 3 working days.
Charnwood Fencing Ltd