Most problems can be dealt with as a matter of course and through normal conversation.

However, in the unfortunate event that a customer should feel the need to make a formal complaint Charnwood Fencing has the following procedure;

If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to michelle@charnwoodfencing.com or a letter sent to:

Charnwood Fencing Ltd,
Beveridge Lane,
Bardon Hill,
Coalville,
LE67 1TB.

Alternatively, telephone the company on 01530 835 835 followed up by email or letter.

The company will commit to responding to any such written request within 5 working days of receipt.

The company will commit to any verbal request within 3 working days.

Michelle Measom
Compliance Manager
Charnwood Fencing Ltd